"Raving Fans: The Secrets of Creating World-Class Customer Service
Learn how to shift from a transactional role or culture to a culture that creates memorable customer experiences
Your organization can have the latest technology, the best products, and the most impressive track record, and yet your success relies on the experience that your customers have with you and your people. The challenge is that most organizations have had to focus on reducing their costs, resources, training and staff. The result is that most organizations are dealing with a staff that is overwhelmed, understaffed and not at their highest levels of employee satisfaction and motivation. Then how in the world do we create world class customer service within this scenario? In this dynamic, fast-paced, informative – and often hilarious - seminar, your people will…
Learn the four (4) keys to creating a world class customer service organization.
Discover the five (5) most common pitfalls in customer interactions.
Experience three (3) effective – and fun – ways to deal with your toughest customers.
Discover how your bottom-line objectives will not be achieved by bottom-line strategies.
How to deal effectively with the three toughest customer service scenarios that create win-win-win outcomes.
Discover how to create world class service when you and your fellow staff might be feeling less-than-world-class.
Ensure that each person leaves with a four-point plan for ensuring everyone is on board with their next steps and strategies for creating world class customer experiences in their role.
Learn more, check availability or book George here.